Privacy Policy
Effective 5 May 2026.
SecondServe ("we", "our") provides court cancellation alerts for tennis and padel venues in the UK. This page explains what information we collect, why, and what your rights are.
What we collect
- Email address — used to sign you in via a one-time code and to contact you about your account if needed.
- Push notification token — issued by Apple (APNs) when you grant notification permission. Used solely to deliver alerts to your device.
- Device label — derived from your User-Agent (e.g. "iPhone 15") so future versions of the app can let you manage signed-in devices. Not personally identifying on its own.
- IP address — captured at the moment you request a sign-in code, used for rate-limiting to defend against abuse. Stored alongside the code record and discarded once the code is consumed or expires.
- Watches and tracked venues — the courts you ask us to alert you about. Stored in our database and used to decide which alerts you receive.
What we don't collect
- No precise location or background-location tracking.
- No advertising or analytics trackers. We don't share data with third parties for marketing.
- No payment information at this stage of the product.
Third parties
- Resend (email delivery) — receives your email address and the one-time code body to deliver the message. See resend.com/legal/privacy-policy.
- Apple Push Notification service (APNs) — delivers push notifications to your device. APNs handling is governed by Apple's privacy policy.
- Hetzner (hosting) — provides the server infrastructure that runs SecondServe. They process data on our instructions.
Account deletion
You can permanently delete your SecondServe account from inside the app (Profile → "Delete account"). Deletion is effective immediately:
- Your watches, alerts, and saved courts are permanently removed.
- All your signed-in sessions are revoked and your push tokens are removed.
- Personal data (your email, display name) is scrubbed from your account row. The row itself is retained as a deletion marker so the same email is free to be re-used for a fresh sign-up.
- Push notifications already in flight at the moment of deletion may complete delivery to your device; new notifications stop immediately.
No email or support contact is required to delete your account — the in-app flow is the canonical path.
Retention
We hold your account information for as long as your account is active. After deletion, the deletion marker described above is retained indefinitely; all other personal data is purged in the deletion transaction.
Your rights
Under UK GDPR you have the right to access, correct, and erase your personal information, and to lodge a complaint with the Information Commissioner's Office. To exercise these rights, email support@secondserve.ai.
Contact
Questions about this policy? Email support@secondserve.ai.